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• How do I use Seedr with Plex, Kodi, Jellyfin, Infuse or Roku?

  Links to one guide for each player.

• How do I connect my NAS or other storage to Seedr?

  Guides for connecting a NAS to Seedr and Seedr to a NAS.

• How do I download files from Seedr to my computer?

  Use the save icon or the right-click menu. For large files use a download manager.

• Can I watch videos and open files without downloading them?

  Yes. The built-in viewer plays video and audio and opens images, PDF and text.

• I forgot my password

  Request a new password with the email on your account.

• How do I create and activate my Seedr account?

  Sign up with your email, then open the activation email.

• Can I get a refund?

  Refunds are for technical problems that stop you using Seedr. Read the full policy.

• What is the Seedr Connector?

  A small program on your NAS or Linux machine that lets you mount chosen NAS folders in Seedr.

• How do I update the Seedr Connector?

  Stop it, keep your config and state, replace the image or binary, and start it again.

• The Seedr Connector shows an error. What should I do?

  Common Seedr Connector errors and what to do about each.

• Which NAS devices work with the Seedr Connector?

  Synology, QNAP, TrueNAS SCALE, Unraid, any Docker host, or a Linux machine.

• How do I disconnect or revoke a Seedr Connector?

  Use Revoke access on the Seedr Connector screen. It works within seconds.

• Is the Seedr Connector safe?

  Yes. One outgoing encrypted connection, no open ports, and Seedr never gets your NAS password.

• How much does Seedr seed?

  We keep transferring until reaching a 1:1 ratio for standard networks or up to 12 hours. For advanced networks, the completion time and ratio depends on which plan you've purchased. Please see our paid plans for details.

• I added files from a advanced network and it says 'corrupt'. What's going on?

  Advanced networks need a plan with private network support. Download the file to your computer, then upload it to Seedr.

• How can I permanently delete my account?

  Please contact us directly if you'd like to delete your Seedr account.

• How long does it take for my subscription to activate after payment is done?

  Your subscription is automatically activated once your payment is processed. This process can take a few minutes, and be sure to reload the site.

• What happens when I cancel my subscription? Will my account stay premium?

  If you cancel your subscription in the middle of a paid-for period your account will get downgraded at the end of it.

• How do I cancel my subscription?

  Follow these steps to cancel your paid Seedr subscription.

• Why do I have additional charges in my payment?

  Seedr does not have any hidden fees. If you notice any unexpected charges, please check with your payment provider.

• How many files can I add?

  You can add as many files as you want, as long as you don't exceed your total storage amount. You can always upgrade if you need more space.

• Do you limit link transfer size?

  The size of files you can transfer into your Seedr account is only limited by the amount of available space in your Seedr storage.

• Why are my downloads slow?

  Common solutions for download speed problems on Seedr.

• 'Zip file corrupted' and other broken downloads

  Your browser is not optimized for large downloads. You can use a file transfer tool and upgrade your Seedr account for multiple concurrent connections.

• Can I choose only some files to transfer into Seedr?

  No. You must transfer the entire file and all its contents into Seedr.

• Does Seedr support FTP or WebDAV access?

  Yes. Seedr supports FTP, FTPS, SFTP and WebDAV. Which plans include them is on the pricing page.

• Can anyone see my files?

  No. Seedr storage is private. Every link you transfer to Seedr is encrypted and secure - as it should be.

• Are my files checked for viruses?

  Not at the moment. This is a feature we hope to have available soon. To stay safe, view your files directly on Seedr, without downloading them to your device.

• Can anyone see what I download?

  No. Seedr encrypts all your connections so neither your ISP nor anyone in the middle can see what you download to your cloud.

• I want to change my account email address

  In most cases we forbid changing account email addresses due to security concerns. Please submit a ticket for further support.

• Does Seedr use my internet to fetch files?

  No. We use our own infrastructure to get your files for you. You only use your bandwidth when you view or download a file to your device.

• Can anyone see my IP address?

  No. When transferring files to Seedr, our IP address and infrastructure are used, not yours.

• How do I play Seedr on my TV?

  You can use Google Chromecast, Apple AirPlay, your TV's browser, or you can cast to your TV from a phone or tablet.

• Can I use Seedr on my phone? Where is the app?

  Yes. Seedr works in your phone browser, and you can install it as an app from your browser.

• What happens when I upgrade or downgrade in the middle of a subscription?

  When you change your plan we immediately transfer all funds already paid and unused to your new subscription, and you're billed when existing funds run out.

• How do I change my payment method?

  Log in to Seedr > Menu > My Subscription > Change Payment Method. Choose your preferred method, and submit the required information.

• How much does it cost?

  You can try Seedr for free. Paid plans and prices are on the pricing page.

• How do I get more storage?

  There are 2 ways to increase your Seedr storage: upgrade your plan, and participate in our bonus system.

• I haven't found an answer. How do I contact you?

  Submit a support ticket and the Seedr support team will reply.

• How do I add links directly in my browser, without opening Seedr?

  You can add our Firefox Add-on or Chrome Extension to your browser, and they will add the links you want to your Seedr storage.

• Why am I not seeing my free bonus storage?

  It can take up to a week for us to review your bonus storage submission, and you will get a response by email once we have.

• What does it mean when a link is yellow or red?

  Your link displaying as yellow or red means that it is rare, and may be slow or impossible to completely transfer into your Seedr account.

• Do I need to leave the site open when I am transferring files from the web to my storage?

  No. Seedr handles the transfer for you and does not depend on your browser or your internet connection to work.

• How do I make Seedr get stuff for me?

  Copy the link of the file you want, and paste it in Seedr where it says 'Paste link URL Here'

• What is Seedr?

  Seedr is an online service that enables you to import anything into your Seedr storage. Just copy the link, and paste in Seedr.